Duplicating Methods Co.

Duplicating Methods commitment to service is unmatched in the office technology industry. Our mission statement, "Customer satisfaction is our number one concern", is one we live by every day in our interactions with customers – not just during the sale, but throughout the life of the contract.

 

Duplicating Methods customer service is largely responsible for our solid reputation and long-time customer loyalty. We offer competitive service contracts tailored to your company's specific needs.

 

Our technical staff:

 

Is highly certified and skilled

Has an average of 22 years of experience

Receives extensive training and support in-house

Is factory-certified and receives extensive manufacturer training on new products and models

Carries an inventory of parts to minimize downtime

Offers automated parts inventory and delivery, so you’ve always got the supplies you need

Offers remote diagnostic services to provide faster response and decrease downtime

The high standards we set for our technical service representatives allows us to provide prompt service that our customers rely on. When you need service, we’ll have a technician on-site in an average of 4 hours or less.

 

Duplicating Methods also offers product training to customers to ensure that they’re comfortable using the equipment and can optimize use of the technology at their fingertips. We’ve built our reputation on the belief that personal, one-on-one service is the way to help businesses reach peak efficiency, productivity and satisfaction.